Senior Recruitment Consultant


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Senior Consultant

 As a Senior Consultant, you are an established member of the CCA team, have a consistent level of billings and are generating regular levels of business for both yourself and the company. The way in which you conduct yourself, communicate and uphold the company values is vitally important, as a Senior person your behavior and the way in which you conduct yourself is pivotal to your success.

As you progress to Senior Consultant you will begin to be exposed to business initiatives, projects and key focus areas, which support business improvement initiatives as well as the development of Recruitment Consultants and Associate Consultants.

As each of your skills and experience differ, we will identify your key strengths and work with you to utilise them further for the benefit of colleagues, peers, the company and your progression. These key strengths translate to you becoming subject matter experts in particular areas such as Business Development, WIP’s, Fee Negotiation, Organisation etc……

This focus will offer greater opportunities to consider future career moves whilst utilising your expertise across the wider group. This will increase your levels of accountability, test your project management skills and expose you to a variety of different scenario’s allowing you to develop and hone your skills further as you increase your responsibilities.


Key focus areas for Senior Recruitment Consultants:


  • Maintain a consistent level of billings as required at this level.
  • Work with Directors and Peers with key business initiatives.
  • Key member of bid processes and commercial negotiations.
  • Support the development of Recruitment and Associate Consultants.
  • Identify key responsibilities and enhanced skill areas.
  • Participate in Senior Consultant meetings to discuss business objectives and initiatives.
  • Maintain Company values and support key communications to the office and teams.
  • Regularly attend client meetings and be a key stakeholder influencer when pitching business.

For the full job profile please click on this link

To Apply or discuss the role please send us an email or call on:

T: 0161 457 0176

M: 07917802956



Recruitment Consultant

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Recruitment Consultant

 The role of a Recruitment Consultant is your first step to establishing yourself as an experienced recruiter with a growing network of candidates, clients and increasing knowledge of the 30 steps methodology.

On an individual basis you will be demonstrating a high ability in certain areas of your role, which will be generating a consistent level of revenue for yourself and business. Working with your Manager you will be identifying key areas for you to enhance your knowledge even further for the purpose of taking your billings to the next level in your respective discipline.

You will continue to develop and hone your skills of the 30 steps methodology, ensuring the basics are continuously upheld as you become more experienced and increase your level of billings.


Key focus areas for Recruitment Consultants:


  • Delivering a consistent recruitment process from Job Order to Placement.
  • Increasing billing levels through repeat business, consistent new business and fee level.
  • Start to secure different types of searches e.g. Exclusive, Campaign, Retained etc….
  • Regularly meeting candidates and clients to create, develop and establish relationship levels.
  • Extend your network and increase the volume of contacts you maintain.
  • Reduced dependency on management and senior peers to support.
  • Working autonomously and creating opportunities for the wider team.

For the full job profile please click on this link

To Apply or discuss the role please send us an email or call on:

T: 0161 457 0176

M: 07917802956


Senior Recruitment Consultant Job Profile

Role Profile

  1. Role Profile Details
1.1       Job title Senior Recruitment Consultant
1.2       Reporting to: 1.4       Date Reviewed April 2013
  1. Purpose & scope of the role
Purpose of the role:
  • Management of full permanent recruitment lifecycle.
  • Attainment of consistently higher level of billings in your division.
  • Utilisation of your advanced areas of knowledge to assist in the development of others and encourage best practice throughout the business.
  • Be a point of reference at desk level and provide day to day support to consultants when required.
  • Maintain and continuously develop a high level network of customers (Candidates and Clients) that encourages repeat business for self and others.
  • To work with the management team in the future development and improvement of the company.
  • To lead by example and display best practice and company values at all times.
  • Actively participate in delivering small business improvement projects.
  1. Key Metrics
Minimum requirementTo be agreed
  • £140k minimum per annum billings
  • 3:1 Job Order to Placement ratio
  • 5 Send Out to Placement ratio
  • Achievement of mutually agreed monthly financial targets
  • Delivery of a mixture of contingency, retained and exclusive recruitment projects

Role Profile Details
Job title Senior Recruitment Consultant
  1. Key Responsibilities
Activities within the Key Responsibilities
Advanced Key Responsibilities & Coaching Utilisation of advanced Key Responsibilities to support the development of Associate Consultants, Recruitment Consultants and Peers on a regular basis to encourage best practice and increase skill capability across the business.
  In conjunction with Company Directors support the recruitment and induction process as new people are assessed and commence employment within the business.
  An understanding of daily activity at desk level in relation to sales performance, current vacancies, activity and general motivation.
Operational Support Attendance to Sales Meetings to discuss desk performance and set short term focus / objectives for consultants.
  Support client recruitment campaigns at second stage via weekly WIP’s as required.
  Facilitate training workshops with colleagues focused on your advanced key responsibility areas.
  In conjunction with Company Directors, when required attend monthly Consultant performance reviews to support any potential issues / areas for development.
Projects and Strategy Work pro-actively with your team in the strategic development of the desk within the industry
  Support Directors in planning and implementing business initiatives as and when required.
  An appreciation of desk performance against targets on a monthly and quarterly basis.
Business Development Attends new client meetings for self or with Associate / Recruitment Consultants to support learning, ensure a consistent pitch and identify business opportunities for the wider group.
  Develop new business for the wider organisation and where appropriate run the delivery project to support the development of Recruitment and Associate Consultants.
  Active member of bid process during tendering for existing or new clients as a lead Consultant or assisting Directors.
  Continue to develop and enhance your Senior network across your respective discipline through regular communication and meetings.
Job Orders Demonstrates a successful record of securing clients on an exclusive / retained basis regularly.
  Deliver a range of recruitment projects across contingency, exclusive and retained.
Customer Network Effectively manage relationships proactively on a regular basis via both the phone and face to face.
  Able to demonstrate a current extensive network with a planned approach to future development and continuous growth via full utilisation of the TSI sheet and various industry channels.




  Client Relationship Management – identification and development of ‘key’ personal client accounts.
  Utilises customer network to up / cross-sell ALL other CCA divisions wherever possible.
  Attends regular meetings to develop relationships and discuss vacancies within the client operation
Administration and Statistics Ensures that personal CDP folders are completely up to date at all times with required information and stats
  Maintain a finger on the pulse approach to ART’s and progress against mutually agreed targets
  A pro-active approach to improving ART ratio’s through refinement of the recruitment process and achieving the ‘less is more principal’
Financial Performance Achieves agreed financial targets and associated KPI’s
  Regular achievement of ad-hoc actions and targets as agreed in Performance Review meetings
Placement Negotiation and Selling CCA Services Support Recruitment Consultants with fee negotiations as and when required
  Full autonomy to agree commercials with clients if escalated from a Recruitment Consultant
  Support when required with pitching CCA and it’s associated Recruitment Services
Industry and Knowledge Proactively maintains personal knowledge of the contact centre industry through chosen media / resources / contacts
  Shares industry news and potential leads with the business and colleagues
  Regularly attends industry networking events
  Demonstrates a good knowledge of all divisions across the CCA Group.












Principal Consultant Job Profile

Principal Consultant Profile 

  1. Role Profile Details
1.1       Job Title Principal Consultant
1.2       Reporting to: 1.3       Date Reviewed April 2013
  1. Purpose & scope of the role
Purpose of the role:
The role of a Principal Consultant is the first important step for you in deciding which career path you wish to take, either management of a team of Consultants, Business Management, Client Account Management, Onsite Manager or a new Division entirely. Most importantly, you have proactively demonstrated your ambition to develop your skills and increase your responsibilities and level of accountability.
Following your decision as to the direction you want to take, you will create a detailed business plan and 12 month forecast, to be presented at Board level for feedback, guidance and sign off.


Once agreed, you will achieve the title of Principal Consultant and join the companies Talent Development program as you start the process of implementing your plans.


On completion of the program, you can expect to gain greater personal awareness, new managerial knowledge, increased visibility and the capacity to accelerate your career within the CCA Group.



  1. Key Metrics

Minimum requirement

  • Achieve your personal minimum revenue target to be agreed.
  • Achievement of mutually agreed monthly, quarterly and annual revenue targets.
  • Attainment of agreed targets as per business plan e.g. recruitment, business development etc…
  • Achieve key milestones as recommended and agreed with Directors.
  1. Company Values

StandardsThe values of the organisation are built around three positive experiences:


  1. Our candidates
  2. Our clients
  3. Our team

These experiences are the foundations of our working standards, interactions and behaviours, which are to be upheld at all times.


Role Profile Details
Job title Principal Consultant
  1. Key focus areas
Personal Development You will demonstrate a personal drive and determination to succeed, learn new techniques and develop your skills inline with your chosen focus.
  Working with your mentor(s) develop a personal development program that pushes the boundaries and supports your transition to your new role.
  Assess and agree key behavioural improvements required to take the next step
  Assign specific time for your personal development through various learning interventions including feedback sessions, observations, reading, training, industry events and research.
  Maintain a professional and positive attitude all times.
Fiscal & Budget Management Accountability for the delivery of mutually agreed personal revenue targets.
  Development of financial forecasts inline with your business plan.
  Create an understanding of costs associated to delivering your plan and level of profitability.
  Start of your progression towards full P&L accountability and financial management.
Strategy and Development Proactively develop and recommend innovative strategic initiatives relating to new business.
  Supporting positively key strategic changes throughout the team and business at all times.
  Development of CCA recruitment proposition inline with client demands and market changes.
  1. What can you expect to achieve?
You are in the early years of your managerial career, looking to reach your potential. Usually responsible for implementing rather than developing strategy, you need to gain a wider business perspective, a confident, mature management style and the senior management capabilities to fulfil your promise. Once you have completed your programme and progress to the next level you will;
  • Achieve the transition from pure recruiter to a management role
  • Develop the ability to work outside your comfort zone
  • Have a wider perspective on management and business
  • Acquire an understanding of organisational politics and the social dynamics of organisations
  • Develop the confidence to challenge the status quo in constructive ways
  • Change through implementing good practice
  • Develop a new perspective on how to make a significant and enduring managerial contribution.


Principal Consultant

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An overview of the role 

As a Principal Consultant you have taken a proactive approach to your career, deciding on a particular path where you have demonstrated at the very least a basic level of competence or natural ability, which you are committed to developing.

This is the first step in you increasing your level of accountability, business exposure and knowledge as you progress into management. You will continue to bill at the agreed level of revenue whilst working on implementing your business plan within the agreed timeframe, requiring you to work as efficiently as possible.

Once you have created your business plan, presented it to board level and achieving sign off, you will join the CCA Talent Pool where you will receive training and guidance within your chosen management discipline designed to support your development needs and increase your capabilities to transition to your next role.

As you successfully complete this transition period and agreed milestones from your business plan, you will achieve the next level of promotion towards either.

  • Managing Consultant
  • Business Manager
  • Client Account Manager
  • Onsite Manager
  • Innovation/New Division

For the full job profile please click on this link

To Apply or discuss the role please send us an email or call on:

T: 0161 457 0176

M: 07917802956


Struggling to recruit?


Struggling to recruit?

Van Gaal seems to be but how is your campaign going?

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(Image Source: Fanshare 2014)

One in seven employers struggle to recruit

Research suggests that One in seven employers are struggling to fill vacancies despitelong-term unemployment reach a record high. After a survey of 2,100 participants it has been highlight that Enginerring, catering, management and sales role are among the hardest to fill. Some fifteen ‘pc’ of companies said they had difficulty filling positions this year, up from nine ‘pc’ in 2010 and the highest number since 2007.

A lack of technical skills and too few job applications are the main reasons why companies find it difficult to recruit. (Manpower 2013)   The findings come as the number of people of work reach 2.46 m in the three months to March, the Office for National Statistics said yesterday. This represented a fall compared to the previous quarter, but the number of people out of work for 12 months or more rose by 20.000 to 850,000, its highest level ever. However, in a survey seen by The Daily Telegraph, several emplyers reported a skills shortage in the UK’s core industries.

According to the survey, engineering jobs are the most difficult to fill so far this year, up from third position in 2010. In the last six years, engineering has consistently been one of the top four most difficult roles to fill.   Nearly half of UK employers broaden their candidate search outside of their local region when struggling to fill roles. However, 21 ‘pc’ of employers cite lack of suitable experience for not being able to fill roles. Just 2 ‘pc’ say pay is a barrier for filling roles.   The Most difficult jobs to fill in the UK

  • Engineers
  • Management/ executive
  • Sales representatives
  • Technicians
  • Skilled trades

(Written and accredited to Louise Peacock – Telegraph 2013)



The CCA Recruitment team is trained to recruit on the principles of, honesty, integrity and consistency.   With this in mind we have developed a thorough recruitment process that ensures your roles are given the professional and unique approach that is required to attract the best candidates for your role. Our approach is bespoke to your recruitment issue and our consultants will gladly discuss this with you. Our understanding of your role and organisation is key but more importantly we can allow you to benefit from our professional knowledge, services and advice with regards a plan to filling your vacancy.


Get in touch To discuss a role or learn more about CCA Recruitment then visit our       website



Meet Our New Team

Here at CCA we have been expanding our Manchester team in response to the demand from our clients. Our team is the core driving force of our business and we are always looking for new recruiters to join our team and make a difference to peoples lives.

Please see below our newest members of the CCA Recruitment Group,


Alex Taylor                                                                    Screen Shot 2014-08-05 at 14.43.16

CCA Recruitment Group has recently opened it’s doors to Alex Taylor, who will take up position in our Manchester office as Regional Manager. A new manager was an important next step, as we have seen the positive result of appointing Rob Gibson internally in our London office. We are hoping Alex’s previous experience, along with his positive approach and fresh ideas will see the team grow from strength to strength.

Alex enjoys watching his beloved Newcastle and has a passion for skiing with his wife and children.

Adam Heathcote                                                       Screen Shot 2014-08-05 at 14.37.48

After studying Politics and History at Leeds, during which he undertook a years internship with an MP in London, Adam returned home to Cheshire where he worked for a well known high street property agency for 5 years. His cross over to Recruitment brought him 20 miles north to Manchester where he has gained 2 years experience working in IT, Business, and Contact Centre specialisms.

Adam has an extensive range of interests and hobbies including; History, Music, and Social Justice. Whilst at University, Adam volunteered with Oxfam and the soup kitchens.


Ian Hartley                                                               Screen Shot 2014-08-05 at 15.11.22

Ian has spent most of the last 18 years working in sales roles. Starting as a Travel Agent and moving on to sell various forms of advertising and marketing, before relocating to Manchester from Blackpool to extend his career. He has a passion for music especially jazz/funk/soul and world music and go to as many gigs and soul-nights as possible. Lover of cats who usually get named after musical heroes (with the exception of Knuckles Knievel – who is a girl). Ian loves learning new things and playing scrabble.

Matthew Jones                                                            Screen Shot 2014-08-06 at 14.49.34

Matthew has a successful past in insurance sales where he built up his experience to team leader level. He pays close attention to detail, leaving no stone unturned to ensure the best candidate is connected to the right client. After 5 years Matthew looked for a new adventure and lucky for us it was here!

Matthew is a passionate football fan, not only watching it religiously but also playing tournaments all over England during the weekend. He enjoys pool and fishing on the side and spending time with his family.

Stewart Pearson                                                         Screen Shot 2014-08-05 at 14.31.53

Stewart is a veteran of recruitment with 15 years in the business spanning across England. To Stewart recruitment just makes sense and this is shown through his extensive career and links to successful recruitment agencies.

 An avid Newcastle supporter, Stewart enjoys watching his favourite team play with his two young kids. On sunnier days, a game of golf is usually on the cars.

Brian Jarvis                                                                   Screen Shot 2014-08-11 at 14.17.57

Brian is a keen learner and has a well rounded career history working at some renowned companies such as Autotrader, Excel and Reed.  He has most recently worked as a Recruitment Consultant in the Finance sector and has developed skills that will benefit CCA Recruitment with some outside of the box thinking.

Brian enjoys spending time with his three children and keeping in check with his interest in the UFC and physical fitness.

If you would like to join our team then we would love to hear from you.

Send us your CV

Or give us a call on 01618718500